Complaints Policy

Complaints Policy

1. Introduction
Krowd Advisory Ltd is committed to providing high-quality services. However, if you are dissatisfied with any aspect of our service, we encourage you to inform us so we can address your concerns promptly and fairly.

2. How to Make a Complaint
If you wish to make a complaint, you can do so via:

  • Email: complaints@krowdadvisory.co.uk

  • Post: Complaints Manager, Krowd Advisory Ltd, 3 Gainsford Road, Southampton, United Kingdom, SO19 7AS

  • Phone: 0203 66 77 306

Please provide full details of your complaint, including your name, contact information, and any relevant case details.

3. Complaint Handling Process

  • Acknowledgment: We will acknowledge your complaint within 5 working days of receipt.

  • Investigation: Your complaint will be investigated by a senior team member or the Complaints Manager. We may contact you for further information.

  • Response: We aim to provide a final response within 28 days of acknowledging your complaint. If further investigation is required, we will inform you of the expected resolution timeframe.

4. Escalation Procedure
If you are not satisfied with our response, you may escalate your complaint by contacting:

5. Confidentiality & Data Protection
All complaints are handled confidentially and in compliance with data protection laws.

6. Continuous Improvement
We regularly review complaint outcomes to improve our services and ensure client satisfaction.

7. Contact Information
For any queries related to this policy, contact us.

We value your feedback and will work diligently to resolve any issues you may have.